Frequently Asked Questions

Do you have a question about our products? Check below for the most frequently asked questions.

Still have a question? Email our support at support@sigmodata.com

No, currently the Deep Learning Notebook is only available on the AWS Marketplace.
Most likely yes, all traditional AWS instances are supported. If you don’t see your instance type in the list when launching the product, please contact support@sigmodata.com
Yes, the software we provide is regularly updated with new security updates. When a new product version is released, it contains the latest OS and security patches.
Some products are free under the AWS Free Tier, check the pricing page for the individual products for more information.
No, currently refunds are not offered for subscription products. Subscriptions are charged based on usage and you are free to cancel anytime based on AWS policies.